Where and how do we deliver?
We send most items via Royal Mail either 1st or 2nd class. For larger or heavier items a courier is used.
The standard delivery charge per order is £1.75 for items under £10.00 and £2.95 for items above £10.00. It is sent 2nd class and we would advise allowing up to 4 working days for items to arrive.
You can opt for priority delivery at the checkout which is charged at £4.99, it is sent first class recorded and should generally arrive next day however please allow up to 2 working days for delivery. We despatch first class items on Monday to Friday.
If you wish to place a bulk order (perhaps as a corporate gift) please contact us to make alternative arrangements.
The standard delivery charge is £4.50. Please allow up to 7 working days for the item to arrive.
Rest of the World
The standard delivery charge is £8.95. Please allow up to 10 days for the item to arrive.
Please ensure that your address is correct at the point of ordering, we cannot be held responsible for items delivered to incorrect addresses.
Occasionally, in the event of unusually heavy orders going to overseas destinations our international delivery rate may prove insufficient to cover the delivery cost. In this instance we will contact you and advise of any excess charge with a request that you pay a postage surcharge to equal the delivery costs for your order. Should you choose not to pay that charge we will need to refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.
We want you to be happy with the items you order. If for some reason you are not happy with the item please return the item within 30 days of receipt in the original condition and we will arrange a refund. Your own return postage charge however is not refunded unless the item is faulty. Please ask for a free certificate of postage from the Post Office when returning the item to ensure it comes back to us safely.